We’ve made a promise to our residents. It’s written on the back of our business cards. We go about operating our communities with these promises in mind. At Venterra, we are raising the standard on apartment living through our commitment to exceptional service and never ending focus on the core elements of the resident’s living experience.
Our commitment of caring is an underlying theme to everything we do. We appreciate our residents and will show that appreciation through providing an environment where they are surrounded by people who care and work to improve the quality of their lives. Part of our WOW culture can be heard through our stories of great customer service that highlight our Customer Service Values & Promises.
Our WOW Matters culture and the results are evident through our annual WOW Matters Contest and WOW Matters book. Our 7th Anniversary edition of WOW Matters 2015 was published in February 2016 and can be purchased at Amazon, but why wait? Read for Yourself about WOW Moment after WOW Moment right now. Click on the appropriate year to read our WOW stories from each book – 2009, 2010, 2011, 2012, 2013, 2014, and 2015.
Our residents deserve to be spoiled and to know just how much they’re appreciated, but we believe that our employees do, too.
Venterra is full of amazing individuals who are living up to our high expectations every day by making an impact on our organization, in the lives of their residents, and in their communities.
In keeping with our Leader Promise to appreciate and recognize those on our team, our WoW-EE program is our way of giving back for all that they do by creating personalized moments inside or outside the office that are truly meaningful to them as individuals.