Venterra Realty Apartments Receive ApartmentRatings.com Top Rated Award

2013 Top Rated

HOUSTON, April 14, 2014 /PRNewswire/ — Venterra Realty is pleased to announce that 98% of its apartment communities received the 2013 ApartmentRatings.com Top Rated Award.  ApartmentRating.com’s “Top Rated” award recognizes the best apartment communities in the nation, as by actual residents.

COO Richard Roos commented the following regarding the ApartmentRatings.com recognition, “For years we have been focused not just on being a customer experience leader in the Apartment Industry, but also an innovator.  We understand that if we are successful in this pursuit, validation will come from direct feedback from our customers, and Apartmentratings.com is the gold standard in this regard.  Venterra’s tremendous 2013 ApartmentRatings.com results are a great tribute to our on-site teams who bring our customer experience vision to life, and many thanks go to them for this achievement.  We look forward to raising the customer experience bar again in 2014”

ApartmentRatings.com (www.apartmentratings.com) is the leading apartment review website.  Only 7% of all communities listed on ApartmentRatings.com qualify for the Top Rated award consideration, which makes winning the Top Rated award an exclusive accomplishment.  Winning communities demonstrated a combination of outstanding resident satisfaction ratings and excellent recommendation ratings, as reported by actual residents on ApartmentRatings.com throughout 2013.

A full listing of winning properties and more information on the awards can be viewed at http://www.apartmentratings.com/rate/2013topratedawards.

Venterra Realty continues its endeavor of superior Customer Excellence by maintaining a rich online presence – a large portion of which is dedicated to being transparent by responding to the voice of its customers and residents.

About Venterra Realty
Venterra Realty is a leading owner/operator of multi-family real estate focused on the Sunbelt States with properties located inTexas, Georgia, Florida, North Carolina and Tennessee. Founded over 10 years ago, we have grown to over 17,000 units with over 500 employees. In the last 3 years alone, our portfolio of managed properties has grown by 45%. More importantly, we measure our success by our growth as a thought leader in this industry. We are paving a new way, building a culture in which our employees can really make a difference, career growth is available and our residents are provided an amazing living experience! To learn more about Venterra Realty, its culture, and current job opportunities visit http://jobs.venterra.com.

Comments

9 Responses to “Venterra Realty Apartments Receive ApartmentRatings.com Top Rated Award”

    • Eastin, Recruiter/Brand Specialist

      Amy,

      We’re actually no longer managing Merrywood Apartments in Katy, so I’m afraid we’ll be unable to provide pricing for the community, but we’d like to encourage you to explore our Houston area communities from our website here!

      Thank you!

      Reply
  1. Valarie

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    Reply
  2. Tiph

    First of all …I am not sure how this apartment community has 86% ….no wait they tell people to writing a review when they do something good. I am a real tenant that is so disappointed with these apartments.

    Before moving in:
    I was moving from another state so I basically had a few day to shop around once I got to Atl. …after doing research on the internet I wanted to see three apartment communities in the area Champion Green being one on my list due to the reviews (I believe now they are some what fake). I was met by the seemingly nicest staff ever. They charmed me to death. I am not going to lie, I felt important but after you move in you see the real staff over the fake staff. I was in love with the apartment that they showed me however little to my surprise that was just the model … The real ones are a better dated. I did find this out until I drive 500 miles to move in.

    My Move in:
    My move in date was pushed back because my apartment was not ready. This would not be a problem however they had more than two months. They basically rented me an apartment that someone else wanted. This should have been my sign but I wanted to give them a chance. Big mistake. Okay the apartment I got was located in an area where I didn’t want. The lighting was bad, problems with snakes yes snakes…I was told to buy my own stuff to take care of the problem. I have been living in fear in this apartment due to the location. I tried to move but they told me that my rent would be more in the next apartment so that you can move if you don’t like it is a BIG FAT LIE.

    The Gym:

    Well its a great space but not a great gym the equipment is old and has been broken for most of my stay here. But it could be great if they updated it. They charge enough for these apartments to have a GREAT gym.

    The Grounds:

    They keep these up for the most part but pest control is not that great. Snakes are a problem here. The dogs poop on the grounds and some of the tenants don’t feel they have to clean it up. This I am sure makes it hard for the grounds men. My apartment has heating problems. The pool and tennis courts are nice but you can’t live there.

    The Staff:

    I love two people on the staff. Their real and amazing however one has moved to a new location… that was a big mistake he was so great, and then there was one among the others. My move in person was delightful nice and all smiles before I moved in but a bit shaded after.

    Renewal time:

    We have paid our rent on time every month sometimes even months in advise nevertheless now its time for my renewal… my rent is going up and they don’t even offer month to month at a rate that is humanly affordable. They said my rent would double if I lived here month to month. Not good.

    Overall.
    Sadly…I would not recommend these apartments due to the integrity of staff. Paying more rent for no changes or correction is not cool. The apartments are the same a year later why pay more. Don’t move here.

    Reply
    • Robin Finney

      Hi Tiph,

      Thank you for your feedback and for bringing your concerns to our attention. We are sorry to hear that you have had problems since your move-in and feel that they have not been addressed. We do strive to be the top leader in Customer Experience at all of our properties and when we hear of anything less than stellar, we do take it seriously. We have reached out to the manager, Kathi Price, concerning your needs and we ask that you please speak with her so that she can best assist you and your concerns. You can reach Kathi at kprice@venterraliving.com or by calling the office at (770) 642-6221. If you feel that you need to speak with a higher power, you may reach out to the Regional Manager, Teri Davis, at tdavis@venterraliving.com. We do wish to resolve these matters with you so please give us the chance to make a difference.

      Reply
  3. Virgilio Davis

    I never thought my heart could be had. Venterra Won. I have been a resident with the Venterra Properties for eight years and have not been disappointed. Work moved me away from my home into the Houston area. Venterra agents from neighboring cities and areas all helped me find a Venterra Property near my new job. Sadly there wasn’t one. I chose another one in Kingwood, Texas. By chance a friend of a friend’s hair dresser’s lawyer mentioned that purchases one of the top complexes in the Kingwood area that sported the highest quality living state. I was overjoyed. I visited the Bala Woods (a new Venterra Property) town homes and as I walked in I was greeted with a genuine smile and relaxed atmosphere. I told them of my need but still had to live out my lease at my current complex. I told them I would be back in ten months. Upon the end of the 10 months I went back and Bala Woods. Upon walking through the doors the property manager said….”VIRGILIO”….I was stunned that she remembered my name after ten months and pronounced it correctly. Without a beat, Kimberly, Darcy, Christina and Anthony all took on my account and started me upon the Venterra experience. Not only did these agents help me get started on my new apartment but my previous property manager from my home town (Crysta) was in communication with this current group of agent to make sure my experience was well attended. I cannot make up such a story. All of this is true. Kim and the agents at Bala Woods made and continue to make me feel like a friend when I enter the doors. We talk, chat but best of all they know every one of their residents like family. I have never been so happy to find a complex that not only has a product that I LLLLOVE but people managing it that are REAL PEOPLE whom genuinely bend over backwards to make one feel comforted. I am glad I am with Venterra Living but most importantly overjoyed that I live in a clean, safe, responsible and well attended community that isn’t serving to an domineering corporate thumb but a truly gentile and classy organization that with open arms welcome you home. Thank you Crysta, Kimberly, Christina, Darcy and Andrew everything!!!

    Reply
    • Robin Finney

      Thank you so much for sharing your experience with us, Virgilio. We know that our teams work hard to provide superior customer service to our residents, but what you described speaks volumes above that. We are so honored that you chose to move into another one of our communities. You are family to us and to Crysta, Kimberly, Christina, Darcy, and Andrew. Thank you for continuing to make your home at a Venterra community and for taking the time to share your thoughts about our team. To all of this we say, WOW! We are completely touched.

      Reply