Written by Chris Griffin, North Houston Area Regional Leasing Manager As a Regional Leasing Manager with Venterra, it is my duty to ensure that Leasing Consultants on-site have all the tools they need to succeed and continuously learn and grow. Aside from …
Make a Career Out of Making a Difference
The Leasing Team Jumps into Maintenance Shoes!... Read More »
Written by Chris Griffin, North Houston Area Regional Leasing Manager As a Regional Leasing Manager with Venterra, it is my duty to ensure that Leasing Consultants on-site have all the tools they need to succeed and continuously learn and grow. Aside from training on soft skills and practicing leasing techniques, we truly strive to increase teamwork by providing a better understanding of the entire team, specifically the maintenance side. While Leasing Consultants’ primary responsibility is, well, leasing apartments, a solid knowledge of what goes into making an apartment ready for a new resident is vital, as well. Each year, we host a “Make Ready Meeting" in Houston, during which Regional Leasing Managers partner with Regional Maintenance Managers to build Leasing Consultant knowledge. We select a community, then work with on-site maintenance staff to select two apartments that need to be made ready. This year we were at The Mandolin Apartments in North Houston. Regional Leasing and Maintenance Managers worked with and guided Leasing Consultants in completing tasks like simple cleaning, replacing a garbage disposal, installing a ceiling fan, stripping caulk, re-caulking tubs and sinks, repairing drywall, installing doors, replacing the insides of a toilet, and much more! After the work was done and we took a brief moment to marvel at our collective accomplishment, we inspected the apartment as a group using Venterra’s Total Quality Make Ready checklist. For me, it was great seeing the light bulbs come on over the Leasing Consultants’ heads as we walked through and they put process and checklist together. It’s that dawning moment of comprehension that I live for. At the end of the day, everyone was tired, but in good spirits. There was an overall sense of accomplishment as well as empowerment. With the knowledge they gained, Leasing Consultants are better able to help their team and their current and future residents. They have a better understanding of what their maintenance teams do which leads to greater appreciation of these responsibilities. Connecting processes in a way that builds knowledge, appreciation, and empowerment is what Venterra is all about.
Better Living on the River!... Read More »
Written by Chris Griffin, North Houston Area Regional Leasing Manager Recently the Regional Leasing Managers attended a workshop in San Antonio. Not only are workshops much-needed as they provide dedicated time to meet and collaborate on ideas, best practices, the vision of training, and the Regional Leasing Manager role going forward, but they also present a great opportunity for team-building. You can imagine our delighted surprise and simultaneous trepidation when we learned that this year that the event was, in the interest of Better Living, Paddle Boarding! We met our guide, Ruben, by the river. We had to sign waivers, and while this increased the nervousness, it really added to the excitement, because any activity that is truly fun usually comes with some sort of waiver! We signed on the line and walked down to the river bank where we got life jackets and a brief lesson in paddle boarding (including what to do if you fall in the river.) I’m sure you can imagine the wide eyes and side glances! Getting on the paddle boards was by far the most difficult part. Stepping from the solid ground to a floating plank is all about balance. Once on, it took a few minutes to get our "sea legs." It was quickly discovered that the trick was to try not to stand too rigidly – stay loose and flexible. After about half an hour including several laughing fits, our crew was on the boards, some sitting and some standing. We were dubbed the "Sitting Ducks." Ruben gave a quick once over to make sure everyone was good and we set off. The boards moved quietly through the water and gave way for proper revel at the peace and beauty of our new aquatic surroundings. There was a zen-like quality of the still water reflecting the lush flora thriving in the humid atmosphere along the river banks. Quiet was only broken occasionally by a "hello" from someone passing by on the sidewalk above, a panicked “whoa” of one of us losing and regaining our balance, and sporadic laughter. The steady motion of paddling oneself through the water is a great workout and the repetitive motion leads to a somewhat moving meditative state – your body goes through the motions and your mind is free to roam boundlessly. The trip took about 2 hours total, an hour there and then an hour back; it was among the fastest two hours I’ve ever spent. While I've tried, words cannot aptly describe the experience. We all agreed that this activity added to our collective Better Living. Thanks to our Senior Training Manager, Mary Green and our Portfolio Trainer, Diana for organizing this excellent excursion. It was a great time and phenomenal experience – for both body and mind. And no one fell in!
Live it. Love it. Guarantee - Trademarked!... Read More »
We are excited to announce that our 30 Day Move-in Guarantee – Live it. Love it. Guarantee™ has been officially trademarked! We have been advertising our Move in Guarantee since it debuted 4 years ago as Live it. Love it. Guaranteed, but as we set down the path of having this trademarked we decided to switch to “Guarantee” since it is something that we are actively doing. What is our Move-in Guarantee? We perform a 200-point TQMR (Total Quality Make Ready) Apartment Inspection that each apartment must pass prior to being ready for move-in to ensure that each home meets our residents' expectations. Experience a move in so exceptional, we guarantee it! If a resident is not completely satisfied with his/her apartment for any reason, he/she may move within the first 30 days of their lease. It's that Simple.
Refer a Friend... Earn Some Cash!... Read More »
We're always looking for exceptional people to join the Venterra Realty Team. You can make a great impact to our organization by referring amazing individuals to become a Venterra Employee! If you know someone that would be a great fit for one of our opportunities you can receive a $250 Visa Gift Card if your referral is hired (after 3 months of employment) as our thanks to you. This opportunity is available to everyone outside of our organization! What a great way to earn some extra spending money! Take a moment to review our current job openings by clicking here! If you have someone in mind for one of our positions ask them to apply for the specific role from the same site and be sure to have them provide your information when they do! In order to be credited as the referral source your applicant will need to select "Referral" in the "Source" field on their application under "How did you hear about us?" and will need to include your name and email address in the "Referred By (Name)" field as shown below, as well. Thanks in advance for helping to do your part to make us an even better organization by sending great people our way!
Venterra is a Top Performer, YET AGAIN!... Read More »
Each Quarter Venterra participates in the Ellis Shopping Report Multifamily Benchmark and I am excited to announce that Venterra has again ranked as a Top Performer in the Platinum Category out of 30 participating companies in Quarter 2! An accomplishment only 3 others were able to reach alongside us. This is due to our constant focus on the importance of the benchmark questions, the creativity behind remembering each of them and the hard work and dedication each region put towards these Benchmark results. Congratulations to the 2nd Quarter 2014 Platinum Level Achievers! AMLI Residential Gables Residential Services Post Properties Venterra Realty Venterra again scored higher than the overall average on every benchmark question and for the three categories of the Customer Experience Benchmark: Value, Service, and Needs. Ranking as a top performer is a strong indicator of our ongoing commitment to our customer’s satisfaction and proves that we really do offer A BETTER WAY OF LIVING! Click the link here to read more about Ellis’ Q2 2014 Results!
Venterra Realty Recognized As One Of The 50 Most Engaged Workplaces™ In The United States... Read More »
HOUSTON, March 13, 2014 /PRNewswire/ -- Venterra Realty is pleased to announce its recognition as one of Achievers 50 Most Engaged Workplaces™ in the United States. The Achievers annual award recognizes top employers that display leadership and innovation in engaging their workplaces. "Engaged employees provide businesses with a unique competitive advantage. Companies that focus on employee success have better engagement and alignment with business objectives and company values," said Achievers CEO, Patrick D. Quirk. "These companies serve as role models for other businesses to engage their own employees and build success." "We are honored to be recognized as one of the country's most engaged workplaces," said Richard Roos, Venterra's Chief Operating Officer. "We understand that having employees who look forward to going to work, truly care about the quality of their work and who are highly committed to the operating vision of the organization are instrumental to providing industry leading customer experience and achieving exceptional operating results. This recognition further fuels our desire to continue building a culture that results in highly engaged employees who love coming to work and become better people for having worked at Venterra." The Achievers 50 Most Engaged Workplaces™ Awards panel of judges evaluated each applicant based on the Eight Elements of Employee Engagement™: Communication, Leadership, Culture, Rewards & Recognition, Professional & Personal Growth, Accountability & Performance, Vision & Values and Corporate Social Responsibility. The panel of 14 judges included various academics and thought leaders on employee engagement, and included representation from organizations such as the Society for Human Resource Management (SHRM), Human Resources Professionals Association (HRPA), the Human Capital Institute (HCI) and the Northern California HR Association. Venterra Realty will be honored alongside other recipients of the Achievers 50 Most Engaged Workplaces™ Award at the awards gala on April 2, 2014 in San Francisco, California. Visit this link to read the full press release: http://www.prnewswire.com/news-releases/venterra-realty-recognized-as-one-of-the-50-most-engaged-workplaces-in-the-united-states-250250041.html Visit this link to view the list of companies who were in the top 50: http://www.achievers.com/engaged/winners-2013.php
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The Venterra Skinny
Written by Chris Griffin, North Houston Area Regional Leasing Manager Recently the Regional Leasing Managers attended a workshop in San Antonio. Not only are workshops much-needed as they provide dedicated time to meet and collaborate on ideas, best practices, the vision of …
Our Better Living Program is rocking and rolling! August was a great month for personal growth for many of our team members. Here are two of our employees who set a goal for themselves and took the steps to make it happen! DeAudra Nash, Assistant Property …
At Venterra, creative goal setting is more than a onetime New Year resolution. It’s a year round initiative that is encouraged by management and coworkers alike! We want our employees to succeed in whatever they have their mind set on, and our …